Frequently Asked Questions
Welcome to Carrycove. Below are answers to common questions about our products, orders, shipping, returns, refunds, and payments.
Order & Shipping Questions
Q: Where does Carrycove ship?
Answer: Carrycove currently ships orders within the United States.
Q: How long does my order take to arrive?
Answer: Orders are generally processed within 1–2 business days. Transit time is approximately 4–7 business days, making the estimated total delivery time approximately 5–9 business days.
Q: What is the shipping cost?
Answer: Carrycove offers a flat shipping rate of $10 for orders shipped within the United States. The shipping charge is displayed during checkout before you complete your purchase.
Q: When will my order be processed?
Answer: Orders are generally processed within 1–2 business days after successful payment confirmation. Orders placed after the 5:00 PM cut-off time, on weekends, or on U.S. holidays may be processed on the next business day.
Q: Which shipping carrier will deliver my order?
Answer: We may use different shipping carriers depending on the destination, availability, and shipping requirements. Your order will be shipped using the delivery service that is readily available and suitable for your delivery address at the time of shipment.
Q: How can I track my order?
Answer: When tracking information is available, it will be provided by email. You can also use our Track Your Order page to check your shipment status.
Q: Can I change my shipping address after placing an order?
Answer: Please contact us as soon as possible at info@carrycove.store. Address changes can generally only be made before the order has been shipped.
Return & Refund Questions
Q: What is Carrycove’s return window?
Answer: Eligible products can generally be returned within 30 days of delivery, subject to our Return & Refund Policy.
Q: What are the requirements for a return?
Answer: The product should generally be unused, in its original condition, suitable for resale, and returned with its original packaging and included accessories when applicable.
Q: How do I start a return?
Answer: Email us at info@carrycove.store with your order number, the product you would like to return, and the reason for the return. Our support team will review your request and provide return instructions if eligible.
Q: Who pays for return shipping?
Answer: For change-of-mind returns, the customer is responsible for return shipping costs. If you receive an incorrect, damaged, or defective item, we will provide appropriate return instructions.
Q: Do you charge a restocking fee?
Answer: No. Carrycove does not charge a restocking fee for eligible returns.
Q: Do you accept exchanges?
Answer: Yes. Carrycove accepts exchanges for eligible products within the 30-day return period, subject to product availability and our Return & Refund Policy.
Q: What if my item arrives damaged or defective?
Answer: Please contact us at info@carrycove.store as soon as possible and provide your order number along with clear photographs of the product and packaging. We will review the issue and determine the appropriate solution.
Q: How long does a refund take?
Answer: Once an eligible return has been received and approved, refunds are generally processed within 8 business days. The time for the refund to appear in your account may vary depending on your payment provider or financial institution.
Payment & Checkout Questions
Q: What payment method does Carrycove accept?
Answer: Carrycove currently accepts PayPal as its payment method.
Q: What currency are prices displayed in?
Answer: All prices on the Carrycove website are displayed in U.S. Dollars (USD) unless otherwise stated.
Q: Does Carrycove offer subscriptions or recurring payments?
Answer: No. Carrycove does not offer subscriptions or recurring payment plans. Each purchase is an individual transaction.
Q: What should I do if my payment fails?
Answer: Please check your PayPal account and selected payment method. If you believe you were charged but did not receive an order confirmation, contact us at info@carrycove.store before placing the order again.
Q: Will I receive an order confirmation?
Answer: Yes. After a successful purchase, you should receive an order confirmation containing your order details. If you do not receive one, please contact our support team.
Product Information
Q: What products does Carrycove offer?
Answer: Carrycove focuses on cat beds and cozy resting products designed for everyday use at home.
Q: How do I choose the right cat bed?
Answer: We recommend reviewing the product description, dimensions, available options, and specifications listed on the individual product page. You can also consider your cat’s size, preferred sleeping position, and the space where you plan to place the bed.
Q: Are product colors exactly the same as shown online?
Answer: Product colors may appear slightly different depending on your device, screen settings, lighting, and other factors. We make reasonable efforts to display product images accurately.
Q: How should I care for my cat bed?
Answer: Care instructions can vary by product. Please review the care or cleaning information provided on the individual product page or product packaging where applicable.
Q: Where can I find product details?
Answer: Product-specific information, including available sizes, materials, dimensions, and other specifications, can be found on the relevant product page. If you need additional information, contact us at info@carrycove.store.
General Inquiries
Q: How can I contact Carrycove?
Answer: You can contact us by email at info@carrycove.store.
Q: What is the Carrycove business address?
Answer: Our business address is: 425 Cherry St, Macon, GA 31201, United States
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Q: Can I contact you about an existing order?
Answer: Yes. Please email info@carrycove.store and include your order number so our team can locate your order and assist you more efficiently.
Q: Where can I find your store policies?
Answer: Our store policies are available through the website footer, including our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.
Business Information
Business Name: Carrycove
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-6)
Business Email: info@carrycove.store
Business Address: 425 Cherry St, Macon, GA 31201, United States